Financial Navigators
OSF HealthCare patient financial navigators are specially trained to review eligibility and benefits from your insurance provider to generate an estimated out-of-pocket cost and secure an authorization, if applicable. Our team is also able to assist with self-pay patients to review available options for out-of-pocket costs.
Your well-being is important to us. We work directly with you, your provider office and your insurance provider to verify your eligibility and ensure you have a clear understanding going into your procedure, surgery, admission, test or other specialty service.
Depending on your individual need, the financial navigators may reach out to you by phone, OSF MyChart messaging or mail. (Our financial navigators are spread throughout the OSF HealthCare service area so you may receive a call from any of the various area codes where OSF has facilities.)
What We Offer for Patients with Insurance
Our goal is to relieve you of stress and worry about the financial aspects of your visit ahead of time, so you can focus on getting well.
如果适用，一旦您的程序、手术、入学、考试或专业服务安排好，我们将联系您，审查您的福利，讨论您的保险资格，并开始任何预授权。
For patients eligible for Medicare, we can help you understand the different plan options available. It’s important you have as much information as possible when deciding what type of coverage best fits your needs.
We verify whether your procedure is authorized and help you with any financial need you may have.
For our oncology patients, we can help assist you with resources that may cover or lessen your financial burdens.
What We Offer for Self-Pay Patients
在OSF HealthCare，我们相信所有人都有权获得所需的医疗保健，无论他们的支付能力如何。有一些办法可以缓解一些经济困难，比如医疗补助计划或毒品援助计划。我们的自费导航员可以帮助你评估这些机会，并确定你参加某些项目的资格。
Our financial navigators can assist you in:
- Screening for eligible financial benefits (financial assistance, Medicaid, insurance coverage)
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- Determining your out-of-pocket responsibilities
- Payment plan options
Contact a Financial Navigator
Navigators are available Monday - Friday from 7 a.m. to 5:30 p.m. We encourage you to call(833) 673-4322and select one of the options below to get connected with one of our financial navigators.
Option 1- Outpatient
- For services related to computerized tomography (CT), magnetic resonance imaging (MRI), positron emission tomography (PET), ultrasound (sono), certain fluoroscopy exams, sleep studies and diagnostic mammography and biopsy
Option 2- Inpatient
- For services related to endoscopy, heart/vascular cath lab, interventional radiology, surgery and inpatient admissions.
Option 3- Specialty
- For services related to pain clinic, cancer center and radiation oncology (authorizations only - for financial assistance select Option 5), therapy/rehab (speech, occupational and physical therapies), infusions, home health and behavioral health.
Option 4- Facility/Hospital Price Estimate Line
- For general price estimate requests for facility or hospital only services. (For physician charges or services in the clinics, please contact your provider office at this time.)
Option 5- Self-Pay and Out of Pocket Assistance
- For all self-pay services, as well as Medicaid eligibility, Medicare optimization and cancer center out-of-pocket assistance.